TCPglobal - news, views and issues on total cost of printing

Issue #1115 – Litigators in North America are again having a go at extracting money from Epson on the grounds of alleged ‘wasted’ ink. Supposedly depriving the user of fully benefiting from their purchase, these are bizarre cases. It is my personal opinion that Epson is being unfairly victimised, probably for someone’s personal gain. Testing shows that it is not OEMs ink cartridges that are the worst offenders anyway – some third party brands are far, far worse.

Issue #1113/3 – A recent report claims more than 127 million employee hours are lost to IT downtime each year [costing businesses in the order of $4.8bn at US rates]. We speculate that, with around 30-40% of help centre calls reckoned to be printer-related, printer downtime costs could be as high as $1.9bn. Thus, we cannot afford to ignore the reliability factor in relation to the printers we buy.

Issue #1113/2 – Further consolidating the Managed Print Services (MPS) market, Hewlett-Packard today issued press releases announcing that it has signed an agreement to acquire Printelligent, a US company that pioneered the principle of Managed Document Solutions as far back as 1993.

NewField IT

Issue #1113/1 – Seeking to strengthen its grip on the global Managed Print Services (MPS) market, Xerox has announced its acquisition of NewField IT, a leading consultancy, optimisation and MPS company in the UK and the US.

Issue #1112 – Genesis undoubtedly has its upsides and the innovative use of flash scan technology in a desktop device is effective. However, as reviewed in the first article about Genesis, there are downsides to Lexmark’s implementation of the technology and, although print quality is excellent, Total Cost of Printing is appalling. In this article we look at installation, usability, print quality and cost of printing.